Lodge Road, Doncaster

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GENERAL DATA PROTECTION REGULATIONS PRIVACY POLICY PRIVACY NOTICE FOR IDEAL ESTATES & PROPERTY MANAGEMNT CUSTOMERS: Ideal Estates & Property Management Ltd is engaged in residential sales and lettings, rent collections, rent payments and payment processing, landlord referencing and obtaining buyers and sellers information. This notice explains to Ideal customers how we use your personal information. THIS PRIVACY NOTICE COVERS: â€¢ Why we use your personal information â€¢ The legal basis for processing â€¢ What personal information we use â€¢ How we use your personal information â€¢ Your right under data protection legislation â€¢ Sharing information with third parties â€¢ How long we may keep information â€¢ Changes to our privacy notice â€¢ Contact details for our Data Protection Officer WHY WE USE YOUR PERSONAL DATA We process your personal data for the following purpose: â€¢ To provide you with the service activated and registered for â€¢ The verification of your identify where required â€¢ For the prevention and detection of crime, fraud and anti-money laundering â€¢ For the ongoing administration of the service â€¢ To allow us to improve the product and services we offer to our customers â€¢ To ask for your opinion about our produces â€¢ To enable us to comply with our legal and regulatory obligations â€¢ To offer new products and services to you which are relevant and appropriate, and only to the extent that would be reasonably expected If we plan to introduce further processes for the use of your information, we will provide information about that purpose prior to such processing. THE LEGAL BASIS FOR PROCESSING Under Data Protection Law, there are various grounds which are considered to be a â€˜legal basis for processingâ€™. The legal basis for processing should be determined by the Data Controller. Where we are the Data Processor, the legal basis is determined by the Customer. Typically, the legal basis in this scenario is: â€˜processing is necessary for the performance of a task carried out in the public interestâ€™ Where we are the Data Controller, the legal basis for processing is based on: â€˜processing is necessary for the purposes of legitimate interests pursued by the controllerâ€™ It should be noted that in some circumstances this legal basis may vary, however, we always operate in full compliance with Data Protection Law and will only process data with a fair and reasonable legal basis for doing so. What personal information we process In order to carry out these services, we obtain (either from the Customer and/or from you directly) and process the following information: Data Subject (Who) Data Catagory (what) Description Landlord, tenant, vendor, buyer. Title Eg Mr, Mrs Miss Master Landlord, tenant, vendor, buyer. Forename Foreman of client Landlord, tenant, vendor, buyer. Surname Surname of client Landlord, tenant, vendor, buyer. Dob Landlord, tenant, vendor, buyer. Gender Landlord, tenant, vendor, buyer. Postal address Landlord, tenant, vendor, buyer. Telephone number Landlord, tenant, vendor, buyer. email Landlord, tenant, vendor, buyer. Sort code & account number. card details Landlord, tenant, vendor, buyer. Employers details Landlord, tenant, vendor, buyer. Income Landlord, tenant, vendor, buyer. National insurance number Landlord, tenant, vendor, buyer. Landlords details Landlord, tenant, vendor, buyer. Proof of funds Landlord, tenant, vendor, buyer. Credit history How we process your personal information We use your personal information, and some of our employees have access to such information, only to the extent required to carry out the services for you and on behalf of the Customer. We have introduced appropriate technical and organisational measures to protect the confidentiality, integrity and availability of your personal information during storage, processing and transit. Your rights under Data Protection Law Right to Access You have the right of access to your personal information that we process and details about that processing. You can usually access that information directly within Ideal Estates & Property Management Ltd. However, should this not be possible, you can raise a Data Subject Access Request (DSAR) to receive this information in another format. Right to Rectification You have the right to request that information is corrected if itâ€™s inaccurate. You can usually update your own information by contacting us to make the changes on your behalf. Right to Erasure (Right to be Forgotten) You have the right to request that your information is removed; depending on the circumstances, we may or may not be obliged to action this request. Right to Object You have the right to object to the processing of your information; depending on the circumstances, we may or may not be obliged to action this request. Right to Restriction of Processing You have the right to request that we restrict the extent of our processing activities; depending on the circumstances, we may or may not be obliged to action this request. Right to Data Portability You have the right to receive the personal data which you have provided to us in a structured, commonly used and machine readable format suitable for transferring to another controller. Right to lodge a complaint with a supervisory authority If you think we have infringed your privacy rights, you can lodge a complaint with the relevant supervisory authority. You can lodge your complaint in particular in the country where your live, your place of work or place where you believe we infringed your right(s). You can exercise your rights be sending an e-mail to info@ideal-estates.co.uk, please state clearly the subject that your request concerns a privacy matter, and provide a clear description of your requirements. Note: We may need to request additional information to verify your identity before we action your request. Sharing personal information with third parties We use a range of trusted service providers to help deliver our services. All of our suppliers are subject to appropriate safeguards, operating in accordance with our specific instructions and limitations, and in full compliance with Data Protection Law. These service providers include: Rent4sure â€“ to securely process your card details, identification, address and credit rating (we do not see, or store payment card details) â€¢ Solicitors â€“ to send out our notifications of sales We may also have access to your personal information as part of delivering the service. If we need to change or add additional third parties, we will always update our Privacy Notice accordingly. We will only disclose your information to other parties in the following limited circumstances where we are legally obliged to do so, e.g. to law enforcement and regulatory authorities â€¢ where there is a duty to disclose in the public interest â€¢ where disclosure is necessary to protect our interest e.g. to prevent or detect crime and fraud â€¢ where you give us permission to do so e.g. by providing consent within the PPL Products and Services or via an online application or consent form How long we may keep your personal information We will only retain information for as long as is necessary to deliver the service safely and securely. We may need to retain some records to maintain compliance with other applicable legislation â€“ for example finance, taxation, fraud and money laundering law requires certain records to be retained for an extended duration, in some cases for up to seven years. Changes to our Privacy Notice This policy will be reviewed regularly and updated versions will be posted on our websites. Contact details for our Data Protection Officer We have appointed a Data Protection Officer (DPO); their contact details are as follows: helen@ideal-estates.co.uk Ideal Estates & Property Management Ltd 288 Great North Road Woodlands Doncaster. DN6 7HN.

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LODGE ROAD, DONCASTER

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